Privacy Policy

Coterie (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial legislation where applicable.

1) What we collect

Depending on how you use Coterie, we may collect:

Account information

1. name, email, phone (if provided)
2. login credentials (stored securely)
3. organization details (for organization accounts)
4. Participation and usage data
5. communities joined, campaign activity, event RSVPs
6. referrals and invitation activity
7. device and usage information (pages viewed, actions taken)

Payment-related information
Payments are processed by third-party providers (e.g., Stripe). We may receive limited payment metadata such as transaction status, amount, timestamps, and last 4 digits of a card where applicable. We do not store full card numbers.

Uploaded content

• documents, media, and files uploaded to communities or campaign resources
• messages or updates posted within the Platform (where available)

2) How we use personal information

• We use personal information to:
• provide and operate the Platform
• authenticate users and protect accounts
• process participation actions (donations, RSVPs, joins)
• provide receipts and records (where supplied by organizations)
• improve performance, analytics, and user experience
• communicate service updates, confirmations, and support responses
• prevent fraud, abuse, and security incidents
• comply with legal and regulatory obligations

3) Legal bases and consent

We generally collect and use personal information with your consent, as required by Canadian privacy laws. In some cases, we may process information without consent where permitted (for example, security, fraud prevention, or legal compliance).

4) Sharing and disclosure

We may share personal information with:

• Organizations you choose to support or join (for example, donations, participation history within that organization’s community)
• Service providers that help us operate the Platform (hosting, analytics, email delivery, customer support)
• Payment processors (e.g., Stripe) to facilitate transactions
• Legal authorities where required by law or to protect rights, safety, and security
• We do not sell personal information.

5) Data retention

We retain personal information only as long as necessary for the purposes described above, including maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations.

6) Security safeguards

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No system can be guaranteed 100% secure, but we work continuously to protect user information.

7) Your choices and rights

You can request:

• access to your personal information
• correction of inaccurate information
• deletion of your account (subject to legal and record-keeping requirements)
• withdrawal of consent where applicable

To submit a request: info@usecoterie.com

8) International processing

Some service providers may process data outside Canada. Where this occurs, information may be subject to the laws of the country where it is processed. We take steps to ensure appropriate contractual protections with vendors.

9) Cookies and tracking

We use cookies and similar technologies for essential site functionality, analytics, and performance. See Cookie Preferences below.

10) Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice.

Contact
Privacy questions or requests: info@usecoterie.com